My client is an established Technology Management Company offering Cloud, Data Centre, Managed Infrastructure and Communications solutions and services to an enviable corporate client base throughout Australia.

Working as a member of their Infrastructure team, the suitable candidate will have the opportunity to work alongside with and learn from highly-skilled and experienced professionals in the industry.

Successful candidates will also be offered training to enhance and hone their skills across the wide variety of technology stacks and platforms. With a focus on Cloud and Data Centre services gives a great opportunity to a candidate who is keen to be part of these new trends and paradigms

Key responsibilities include:

• Provide 1st and 2nd level troubleshooting for servers, operating systems, Citrix applications, networks including WANs, Internet connections, Routers, Firewalls, email systems
• Day-to-day technical support administration tasks
• Proactive monitoring of operational systems
• Reporting on system status to clients
• Ensuring high levels of customer service are maintained at all times.

Experience required:

• Tertiary degree in computer science or similar is essential
• At least 18 months strong commercial experience in a support role
• Experience and knowledge with Windows Desktop OS including Windows 7 and/or Windows XP. Microsoft certifications in this area will be highly regarded
• Understanding and experience of backup and anti-virus systems is essential
• Knowledge of DHCP and DNS is desirable
• Familiarity working with Active Directory user management
• Good understanding of Network Design, TCP/IP, routers and firewalls concepts.
• CCNA certification will be highly regarded
• Knowledge of virtualisation technologies like VMware and Citrix is an added advantage
• Advanced English language skills are ESSENTIAL (speaking, reading and writing).
• Ability to multi-task, prioritise work and perform under pressure.
• Maintaining a professional approach at all times.
• Excellent customer service skills are a MUST.

On offer is a competitive salary package commensurate with experience and ability to develop and grow with the company

Please include a cover letter with your application detailing how you fulfil the above criteria.

Note: Only Australian residents may apply.